Shopping Services aim to support clients’ continuity to live independently in their own home and be able to access their community for their daily needs.

Shopping Services include:

  • Accompanied Shopping & Appointments: 

This service  provides an accompanied shopping service to clients who may need assistance with fresh food and groceries, clothing, bill payment/ banking or Pharmacy. The times and days are flexible and will be discussed and arranged according to the client needs. Shopping staff will pick the client from their home, take them to the shopping centre chosen by the client, assist with shopping and drop them back at their home.

  • Village Bus:

The village bus service provides residents of Lane Cove area access to the Lane Cove Village for two hours to conduct appointments, shopping, meet friends. The driver and volunteer will carry any shopping to your kitchen bench on return home.

  • Phone Shopping: 

Having trouble managing your shopping? Our convenient Phone Shopping service, run in conjunction with Coles, provides you with an opportunity to give your order over the phone. It is then packed for delivery to you a few days later.

The service is available to any residents in the (greater) Lane Cove area who find it difficult to manage their Coles shopping. It can be used as required and no weekly commitment is necessary.

  • Phone our office on Friday mornings (except on public holidays) between 9.15 – 11.45am
  • Delivery of your order on the following Tuesday.

To access our Phone Shopping service, you need to:

  • Phone our office on Friday mornings (except on public holidays) between 9.15 – 11.45am
  • A friendly volunteer will take down the shopping order and offer helpful suggestions
  • Coles staff then pack and deliver your order at your convenience
  • Delivery fee from Coles is $4-$10 – that needs to be paid to the delivery driver on the Tuesday morning.

Services Operating Times

Service Time/Description
Accompanied Shopping  Monday to Friday, 9am – 4pm
Village Bus Wednesday mornings for two hours
The bus picks up from 9am, drops in front of Lane Cove library, load any Woolworths shopping back on to bus at 11.45 and return home
Phone Shopping  Phone our office on Friday mornings (except on public holidays) between 9.15 – 11.45am


Fee Description/ Eligibility
$15/hr + 0.88cts/km  Accompanied Shopping
$7.00 return

$10.00 couple return

 Village Bus
$4 -$10  Phone Shopping – delivery fee to Coles, payment to driver by credit or debit card.
  • Prices are for Commonwealth Home Support Program (CHSP) participants only
  • NDIS and Home Care Package (HCP) pricing is available on request

Areas Serviced

Hunters Hill Local Government Area Ryde Local Government Area Lane Cove Area

How can we help?

If you have any questions please contact our Accompanied Shopping Service: