Complaints
Our Commitment to High‑Quality Service and Complaints Handling
At Sydney Community Services, we’re dedicated to delivering support you can rely on. We take all feedback seriously — including compliments, suggestions, and complaints — and we always handle your input with confidentiality and respect for your privacy.
If you make a complaint, we’ll investigate what happened, why it happened, and how we can improve. Throughout the process, we’ll keep you updated so you always know what to expect.
Continuous improvement is central to what we do. Your feedback helps us strengthen our services for individuals and for our organisation as a whole.
Please use the link below to share your thoughts.
- Sydney Community Services Online Complaints Form
- Sydney Community Services Complaints Policy
- Feedback and Complaints – Easy to Read Version
Contact Us Directly
Phone: 9427 6425
Email: support@sydneycs.org
Thank you for taking the time to help us improve.
Still have concerns?
If your concern remains unresolved, you may seek further help from the organisations listed below:
NSW Health Care Complaints Commission
1800 043 159
www.hccc.nsw.gov.au
Aged Care Quality and Safety Commission
1800 951 822
www.agedcarequality.gov.au
NDIS Quality and Safeguards Commission
1800 035 544
www.ndiscommission.gov.au
Make a Complaint
You can submit a complaint without sharing your name and contact details, but if you would like a response, please provide your details.
Need Support or Have a Question?
We’re here to help. Whether you’re looking for support, have questions about our services, or just want to speak with someone who cares — our friendly team is ready to assist you. Contact us today.
