Changes to In-Home Care and The Aged Care Reform

Aged Care in Australia is changing—here’s what you need to know

Australia’s aged care system is undergoing its most significant transformation in decades.

From 1 November 2025, the Australian Government introduced the new Support at Home program along with a revised Aged Care Act.

With these major changes on the horizon, it’s natural to have questions about what this means for you or your loved ones.

At Sydney Community Services, we’re here to help. Our team is ready to guide you through the upcoming changes and ensure you feel informed and supported every step of the way.

1. Changes to Aged Care - A Snapshot

From 1 November 2025:

  • A new Aged Care Act will come into effect, focused on a rights-based approach to care.
  • Home Care Packages and Short-Term Restorative Care will merge into the new Support at Home program — designed to be simpler, fairer, and more responsive.
  • The Commonwealth Home Support Program (CHSP) will remain unchanged until at least 1 July 2027.

Resources:

The Aged Care Act 2024 includes a new Statement of Rights, which replaces the current Charter of Aged Care Rights. It ensures older people are at the centre of care decisions and reinforces their right to dignity, safety, and respect.

Key changes:

  • Improved care across home, community, and residential settings
  • Stronger accountability for providers
  • Implementation of recommendations from the Royal Commission into Aged Care Quality and Safety

The updated Quality Standards set clearer, more detailed expectations for care services. They:

  • Put older people at the centre of care
  • Increase protections and support for those living with dementia
  • Improve clinical care, food, and nutrition standards
  • Address needs of people from diverse backgrounds

Align with the new Statement of Rights

All aged care workers—including staff, volunteers, and board members—must follow the Aged Care Code of Conduct, ensuring respectful, safe, and professional care. The Aged Care Quality and Safety Commission oversees compliance and addresses any concerns.

Fact sheet: How to raise concerns or complaints about the behaviour of staff who are providing you with services and care.

This document outlines your rights when accessing aged care services. 

The complete Statement of Rights can be viewed here.

The Support at Home program is part of the Government’s response to the Royal Commission, designed to help older Australians stay independent longer by delivering better, more coordinated support.

If you currently receive care through the CHSP, there will be no immediate changes. CHSP will not transition to Support at Home until at least July 2027.

  • Stay informed
    Visit Department of Health, Disability and Ageing: Improving Australia’s Aged Care System by calling 1800 200 422, mailing agedcareenquiries@health.gov.au or sending a letter to Department of Health, Disability  and Aging, GPO Box 9848, Canberra ACT 2601
  • Book a face-to-face appointment with the Aged Care Specialist Officer at Services Australia office by calling 1800 227 475 or visit Aged Care Specialist Officer for free advice
  • Call the Older Persons Advocacy Network (OPAN) on 1800 700 600 or visit https://opan.org.au/  for free advice and support.
  • Review your current services and consider what support you may need in the future
  • Subscribe to updates or ask questions – we’re here to help.

    Sydney Community Services
    Call: 9427 6425
    Email: support@sydneycs.org

Need Support or Have a Question?

We’re here to help. Whether you’re looking for support, have questions about our services, or just want to speak with someone who cares — our friendly team is ready to assist you. Contact us today.

9427 6425
support@sydneycs.org